FAQ

Find answers to our most frequently asked questions.

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What is Heartsen and what does it offer?

Heartsen is a lifestyle-driven e-commerce platform that offers products across health & wellness, men's fashion, electronics, beauty & cosmetics, and home essentials—all curated to promote balance, confidence, and modern living.

How are your products selected?

Every product is chosen with quality, usability, and style in mind. We ensure they meet everyday needs while aligning with our values of intentional living and elegant functionality.

Where do you ship?

We ship nationwide with plans to expand internationally soon. All shipping options, rates, and delivery estimates are clearly listed at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking link via email so you can follow its progress in real-time until it arrives at your door.

What if I receive a damaged or incorrect item?

If anything goes wrong, contact us at support@heartsen.com within 48 hours of delivery. We'll promptly resolve it through replacement or refund.

Do you accept returns or exchanges?

Yes, we accept returns within 14 days of delivery for unused items in original packaging. Visit www.heartsen.com/returns for the full policy.

Is your website secure for transactions?

Absolutely. Heartsen uses encrypted technology and trusted payment gateways to ensure your personal and financial data is always safe.

How do I contact customer service?

Email us at support@heartsen.com and we’ll respond within 24 hours. We’re happy to help with questions, product guidance, or order support.

Are your products eco-conscious or sustainable?

Many of our selections focus on sustainability. We strive to partner with brands that share our commitment to ethical sourcing and mindful production.

What makes Heartsen different from other online stores?

We prioritize experience over transaction. Heartsen is built around helping you live better with purpose-driven, beautifully curated essentials for every aspect of your lifestyle.